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Website United States Postal Service
Job Description:
Performs distribution and a variety of sales and customer support services for products. Maintains pleasant and effective public relations with customers and others requiring a general familiarity with postal laws, regulations, and procedures commonly used.
Job Responsibilities:
- Performs any variety of sales and customer services at a retail window such as maintaining sufficient inventory of and
selling stamps, stamped paper, other retail products, passport acceptance (where applicable) and other retail services;Ma use a computerized system, accepting and delivering packages and accountable mail; issuing and cashing foreign and domestic postal money orders; accepting and responding to customer claims and inquiries, and providing information to the public regarding postal regulations. - Provides sales and customer service support by greeting customers and explaining store layout; determining special
interests and referring to sales and promotional programs; offers assistance in product selection; provides lobby assistance that includes monitoring the retail line, directing customers to the self-service kiosk (SSK) (where applicable), and/or using Mobile Point of Service (mPOS) to complete transactions (where applicable). - Provides product and service information to customers, including informing customers regarding special offers; suggestive
selling related merchandise; promoting products based on customer needs. Provides additional information regarding product features and services. - Handles and processes customer purchases and returns relating to products and services and may use a point of sale
system. Assists customers with transactions. - Maintains appearance of retail lobby by setting up, arranging, and replenishing displays and merchandise racks; ensures
display and selling areas, work stations, and storage areas are presentable to customers. Performs routine maintenance on SSKs and mPOS, including trouble shooting.
Job Requierments:
This section is composed of Knowledge, Skills, Abilities (KSAs) that are required to satisfactorily perform the tasks of the position. Individuals must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Successful completion of the applicable testing procedure(s) is sufficient to demonstrate at least minimum competency to perform these tasks satisfactorily. In certain circumstances, applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Failure to demonstrate any KSA is disqualifying.
Job Details:
Company: United States Postal Service
Vacancy Type: Full Time
Job Location: New Orleans, LA, US
Application Deadline: N/A
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