Job Description: In this role, you will provide support to our key users and create a flawless experience to build trust and encourage customer dedication. A key part of this role will be to provide service to members of Uber's Leadership Team. As a Community Specialist, you will provide thorough, detailed support using various support platforms (email, chat, phone) to develop case details, analyze information, and provide recommendations to key stakeholders. Job Responsibilities: Be a subject matter authority Work in tandem with LOB managers to reduce their error rate. Help Deep dive and analyze to find trends and the root cause of Process gaps. you will own support processes that can be highly sophisticated, urgent, and sensitive. Supervise and check quality for assigned BQ. Identify root causes and improvement opportunities in processes and policies. Job Requirements: Strong written and verbal communication skills including the ability to listen effectively and to authoritatively voice concerns diplomatically. Graduation, Minimum One Year's Experience Of Handling Risk Investigations Able to establish trust and effective working relationships with others Customer empathy - You have a deep understanding of the user experience and the ability to resolve customer support requests in outstanding and creative ways. Job Details: Company: Uber Vacancy Type: Full Time Job Location: Hyderabad, Telangana, India Application Deadline: N/A Apply Here instantcareers.net
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