Job Description: Advocates of guest experience who welcome, thank and exceed guest service expectations by focusing on guest interaction and recovery. Advocates of both physical and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and ultimately guest loyalty. Empowered to make shopping effortless and seamless for guests at the checklanes, guest services, gift registry, pick-up and drive up. Job Responsibilities: Be a champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet) Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends) Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales Expect and enable team members to deliver orders efficiently and accurately to digital guests Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment If applicable, as a key carrier, follow all safe and secure training and processes Address store needs (emergency, regulatory visits, etc.) All other duties based on business needs Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events Evaluate and recommend candidates for open positions and develop a guest-centric team Close knowledge and skill gaps through training and experiences Job Requirements: Lead and hold others accountable Work independently and as part of a team Manage workload and prioritize tasks independently and with a team Welcoming and helpful attitude Learn and adapt to current technology needs Effective communication skills Qualification & Experience: High school diploma or equivalent Must be at least 18 years of age or older Previous retail experience preferred, but not required Job Details: Company: Target Vacancy Type: Full Time Job Location: San Antonio, TX, US Application Deadline: N/A Apply Here instantcareers.net
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