Starbucks Jobs 2020 – UX Research

Job Description:

The UX Researcher Manager leads a team that champions the needs and goals of customers and baristas across various Starbucks digital platforms including web, mobile and POS. You are knowledgeable on a variety of research methodologies and can lead a team that leverages those methodologies to study user behavior on digital platforms. You should be familiar with all aspects of the product development lifecycle including up-front research and discovery, definition, and analysis of requirements. You and your team must be a trusted, strategic partner to product and business stakeholders by delivering insights that lead to demonstrable business value. To this end, you will be required to articulate research findings to design, engineering, product leadership, and business stakeholders and be a strong advocate for the role of research.

Job Responsibilities:

• Lead and direct a team of researchers focused on customer and barista-facing features and clearly communicate rationale and background for your team’s work
• Direct in-lab, remote, and field studies evaluating products and prototypes.
• Proactively involve designers, engineers and product managers in the research process.
• Lead and direct research that allows internal stakeholders to be actively involved and gain empathy for the user.
• Build relationships with leaders outside of Digital Products, educating them and guiding them along in the process of shipping great experiences for our customers.
• Serve as a mentor and leader to a team of researchers, supporting their growth and development.
• Ability to influence and articulate the value and function of UX research to a variety of audiences.
• Dive deep into both qualitative and quantitative data to bring forward new insights that generate product innovations.
• Keen eye for and focus on impact as well as ability to help develop baseline client insights.

Job Details:

Company: Starbucks

Vacancy Type: Full Time

Job Location:  Seattle, WA, US

Application Deadline: N/A

Apply Here

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