SoCalGas Jobs – Customer Service Representative

Website SoCalGas

Job Description:

SoCalGas is searching for Part Time Customer Service Representatives (CSR) who have a good command of the English language and are also fluent in Cantonese, Korean, Mandarin or Vietnamese. The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume.

Job Responsibilities:

  • Demonstrates a learning attitude focused on innovation and continuous improvemen
  • Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serv
  • Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
  • Maintains knowledge of changing company policy and procedures
  • Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.
  • Possesses a mature and self-confident attitude
  • Naturally possesses a high energy level and demonstrates strong dependability
  • Embraces a strong work ethic and enjoys working in a fast paced and changing environment
  • Effectively promotes products and services that meet customer needs
  • Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller’s situatio
  • Strives to provide a superior customer experience that focuses on first-call resolution
  • Has an overall positive presence in the communities that we serve

Job Requirements:

  • Successfully complete formal Customer Service Representative training
  • Ability to operate a computer and peripheral equipment
  • Previous customer contact experience
  • Qualify through a panel interview
  • Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test
  • Must possess and maintain a valid California Driver’s License with acceptable driving record
  • Fluent in English and one of the following languages – Cantonese, Korean, Mandarin or Vietnamese

Job Details:

Company: SoCalGas

Vacancy Type: Part Time

Job Location: San Dimas, CA, US

Application Deadline: N/A

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