Nedbank Call Centre Vacancies – Area Client Manager

Job Description:

To lead, guide, support and coach front-line staff to execute effectively upon the business strategy, enabling the delivery of banking solutions to relevant market segments; ensure client centric experiences that builds sustainable client relationships.

Job Responsibilities:

• Achieve quality and turnaround standards through relevant systems, processes and procedures.
• Understand and apply the bank’s risk and credit policy and manage client expectations accordingly.
• Build sound client relationships with staff and instil trust amongst clients that Nedbank is best placed to manage the complexity of their business, personal and household requirements.
• Lead teams to engage clients and in a manner that is relevant to their specific circumstances.
• Understand and respond to client’s business, personal and household needs.
• Lead teams to build and maintain effective professional relationships with low to high value profile clients through contact management.
• Improve team efficiency and effectiveness continuously.
• Respond within agreed timelines to tasks and responsibilities deployed onto the relevant systems.
• Ensure team deliver on all targeted products and services as measured through the relevant client management systems and the contribution statement.

Job Requirements:

• 2 - 3 years’ People Management experience (e.g. 2IC / Team Leader)
• Degree in Business / Finance / Marketing  (e.g. B.Com, Certified Associate of the Institute of Bankers) would be advantageous
• Key Individual Certification or Regulatory Examination 5 would be an advantage
• Successfully completed NQF Level 6 or Higher in a Financial or Business related field essential
• 4-5 years’ Relationship management experience in the financial sector a must
• Must have minimum  FAIS 120 Credits
• Min 5 years’ experience in the Small Business / Business Banking or Private Banking sector a must
• Matric / Grade 12 / National Senior Certificate

Job Details:

Company: Nedbank

Vacancy Type: Full Time

Job Location: Roodepoort, Gauteng, South Africa

Application Deadline: N/A

Apply Here

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