Food Lion Careers – Customer Service Leader

Website Food Lion

Job Description:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Job Responsibilities:

  • Greet each customer and uses his or her name whenever possible
  • Is courteous and helpful to other associates
  • Notify QA of any cleaning issues or maintenance required on front end
  • Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
  • Ensure the MVP savings center KIOSK is filled with paper and properly working
  • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
  • Perform all other duties as assigned
  • Successfully complete computer based training (CBT) and training aid courses
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services
  • Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
  • Performs the task of the customer lead as needed to ensure service standards are maintained
  • Avoid personal conversations with other associates when customers are present
  • Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
  • Observe and correct all unsafe conditions that could cause associate or customer accidents
  • Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
  • Maintain alertness and calls for assistance when needed to service customers per service standards
  • Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
  • Adhere to all company guidelines, policies and standard practices
  • Ensure work station and front end area of the store has a neat and clean presentation

Job Requirements:

  • High school graduate or equivalent preferred
  • Must meet minimum age requirements to perform specific job functions
  • Ability to use computers and other communication systems required to perform job functions
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
  • Ability and willingness to learn multiple tasks and technical requirements of the job
  • Effective communication and customer service skills
  • Meet established volume activity standards for the position
  • Stand 100% of the time, frequently walking short distances
  • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
  • Pull or push up to 75 lbs. on occasion
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
  • Ability to perform the technical requirements of cashier and service center
  • Perform repetitive hand and arm motions

Job Details:

Company: Food Lion

Vacancy Type: Full Time

Job Location: Aiken, SC, US

Application Deadline: N/A

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