Job Description: As a Customer Service Agent , you will be central in demonstrating Delta’s commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Customer Service Agent, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work. Job Responsibilities: Use a computer to sell, print and reissue tickets. Operate jet ways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Greet customers and guide and assist them with the ticketing and baggage check-in process. Manage the check-in process, ensuring that customers have the proper documentation for travel. Practices safety-conscious behaviors in all operational processes and procedures. Use computers to assist customers with seat availability, gate announcements with regard to the boarding process, flight status, checking and handling baggage, managing and initiating the boarding process. Tag baggage and perform lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level. Practices safety-conscious behaviors in all operational processes and procedures. Job Requirements: Pass a post offer pre-employment drug test Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation Possess entry-level computer skills Pass a physical ability test Be at least 18 years of age Be willing to work a fixed and/or rotating schedule including afternoons, evenings, weekends and holidays Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc. Frequently lift bags or items weighing up to and including 50 pounds Pass an extensive post offer pre-employment background check, including finger printing and a criminal history record check required by federal law Embraces diverse people, thinking and styles High School diploma, GED or High School Equivalency Occasionally lift bags or items weighing between 50 and 70 pounds Consistently makes safety and security, of self and others, the priority Be authorized to work in the US Job Details: Company: Delta Airlines Vacancy Type: Full Time Job Location: Cincinnati, OH, US Application Deadline: N/A Apply Here instantcareers.net
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