Friday , September 22 2023

Belk Careers – Cust Order Resolution Coord

Website Belk

Job Description:

The Customer Order Resolution Coordinator will be an essential member of the Operations and Inventory Control Teams responsible for the returns from customers. . He/she will be accountable for achieving these goals through the research and resolution of customer returns in a timely manner. Position will be responsible for managing and driving efficiencies within the Customer Returns area.

Job Responsibilities:

  • Provide consistent and timely communication with Operations and Inventory Control Managers
  • Conducts investigations into Customer Order discrepancies
  • Customer Order research and resolution including bin checks, GWPs and no cost replacement requests
  • Ability to plan and prioritize, multi-tasking as necessary to meet customer demand in a fast-paced environment
  • Trained in all areas: Returns, Cubiscan, VAS, etc.
  • Perform root cause analysis and develop analytical tools to improve problem solving processes
  • Other duties as assigned
  • Promote a culture of continuous improvement, with a can-do attitude
  • Problem-solve with a customer service mindset maintaining Belk’s customer service standards

Job Responsibilities:

  • Good interpersonal skills, effectively being able to communicate with other individuals
  • Data entry experience in a Windows-based or AS/400 operating system
  • Self-motivated with a passion for driving results and achieving success
  • Shipping experience via 2nd party delivery (UPS, FedEx, etc.)
  • FC DC or retail inventory management experience with strong detail orientation

Job Details:

Company: Belk

Vacancy Type: Full Time

Job Location: Jonesville, SC, US

Application Deadline: N/A

Apply Here