Job Description: Primarily responsible for monitoring, troubleshooting, proactive detection, escalation, fault isolation and resolution of IT systems and application service faults. Responsible for providing tier 3 technical support at all layers of the organization. Works independently to creatively problem solve complex high availability applications and systems. Job Responsibilities: Mentors and leads Associate Systems Support Specialists and Systems Support Specialists. Diagnoses and resolves technical faults related to hardware, software, routing and networks before morphing into impairment or outage. May perform other duties as assigned. Stays current with system information, changes and updates. Basic system administration tasks (Windows Server, Linux, and UNIX etc.) 24x7 support of high availability systems including dynamic scheduling and on-call rotation responsibilities. Validates automated and manual functional post maintenance systems. Researches questions using available information resources. Identifies and addresses technical and process gaps via facilitation of training and collaboration with parallel organizations. Job Requirements: Experience with or rudimentary understanding of backup processes and remote data storage (NAS) Rudimentary understanding of databases, tools and ability to create basic queries Experience conducting one-on-one and/or group training Familiarity with custom scripting Experience with or rudimentary understanding of administration of virtual server environments Bachelor’s degree in Information Technology, Computer Science, MIS or related field or equivalent work experience Demonstrate outstanding verbal and written communication skills Ability to create and manage library of technical and process documentation Job Details: Company: Spectrum Vacancy Type: Full Time Job Location: Charlotte, NC, US Application Deadline: N/A Apply Here instantcareers.net
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